FAQ
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Admission to the casino
What are the entry requirements for the casino?
To visit the Perla Casino, as well as any other casinos in Slovenia, you must be at least 18 years old and present a valid identification document upon entry. Minors are not allowed to enter.
How does the casino operate?
The Perla Casino is open 24 hours a day, every day of the year.
What do I need to enter?
You need to register at the casino reception with a valid ID (passport, identity card, or driving licence) before entering the casino. You will not be allowed to enter the casino with an invalid ID or a copy of your ID.
Is there a fee to enter the casino?
Entry to the casino is free, except on Fridays when concerts take place and a concert admission fee applies (€20 or €30, of which €10 is credited for gaming), as well as on New Year’s Eve, when a special admission policy is in effect.
What kind of clothes can I wear?
There is no dress code. However, neat clothing is recommended. Shorts, flip-flops, and sportswear, as well as headgear are not welcome. There is however no need to wear an evening dress.
Can a minor enter the casino if accompanied by parents or another adult?
No, in accordance with the legislation of the Republic of Slovenia, minors are not allowed to enter the casino under any circumstances, not even if accompanied by parents.
Other questions regarding the casinos
What are the payment methods in the casino?
We accept VISA, DINERS, EUROCARD-MASTERCARD cards, and all major currencies at current exchange rates.
Are there phone charging stations available in the casino?
Yes, the casino offers several charging stations for phones.
What kind of games are available?
You can check the full selection of games and the minimum and maximum bets on them here.
Do you organize casino tournaments and other promotions?
The casino is known for its wide variety of gaming tournaments, prize games, and other promotions at both slot machines and gaming tables. Check the current events here.
Do you have high-stakes tables?
Mond offers the possibility of higher stakes at both gaming tables and slot machines. A special, separate high-stakes gaming area (so-called “privé”) is not available at this casino. For more information:
Gaming tables: +386 2 655 55 95 (between 3pm and 11pm)
Slot machines: +386 2 655 55 85 (available 24/7)
Do you have a loyalty program for your guests?
In our company, we have the Privilege Club loyalty program, which includes Mond as well as other centers and hotels. We reward all of your spending.
Can I some while gambling?
While playing the slot machines, you can smoke in the casino’s outdoor Open Air area. Inside the casino, two indoor smoking rooms are available, but smoking is not allowed elsewhere in the casino.
Entry Restrictions
I have been banned from entering the casino. What does that mean?
In accordance with the legislation of the Republic of Slovenia, the casino reserves the right to deny entry to players or visitors who violate casino rules or house regulations. Such prohibitions are issued by casino staff, and their duration depends on the severity of the offense. Minor offenses may result in short-term bans (from one month to a year), while more severe offenses, including any attempt at cheating, may result in a lifetime ban. Guests who have been banned can request the revocation of the ban by submitting a written request on a special form or by sending a letter addressed to the casino management. The management reviews each case and decides whether the request can be granted.
Can I issue a self-ban from entering the casino?
Yes, in accordance with the legislation of the Republic of Slovenia every casino guest has the option to voluntarily issue a self-exclusion. To request a self-exclusion, contact casino staff—usually at the gaming tables or slot machines—who will provide you with the necessary form after verifying your identification. You can specify the duration of the self-exclusion, ranging from 6 months to 3 years. The casino will then forward the form to the Gaming Control Department of the Financial Administration of the Republic of Slovenia, which will notify all other license holders in Slovenia. This means that the self-exclusion will apply to all casinos in Slovenia for the selected duration and cannot be revoked early. It automatically expires on the date specified on the form. You can request a self-exclusion only in person at the casino.
Who should I contact if I have problems with excessive gambling?
If you notice you are struggling with excessive gambling, or if family members express concern, we encourage you to address the issue immediately. You can reach out to your host or the Privilege Point, where they will guide you through all available options and refer you to trained professionals.
Privilege Club
What is the Privilege Club and how can I join?
In our company, we have the Privilege Club loyalty program, which includes Mond as well as other centers and hotels. We reward all of your spending.
Can I join online?
Currently, you can only join the club in person at the centre. The exception is the online casino, where you can register remotely. You can also express your intent to join when booking a hotel online and immediately reserve a room at a discounted rate. The membership process will be completed upon your visit to the Mond centre.
What are the benefits?
The full list of benefits can be found here.
How many points do I need for a particular service?
Points you collect can be redeemed for services, including gaming, accommodation, food, and beverages (only in restaurants, not in bars). You can check how many points are required for specific services on the points price list.
I lost my Privilege card. How can I get a new one, and what happens to the points on it?
In the event of a lost card, contact staff at the Privilege Point during your next visit. They will either return your lost card or issue a new one, with all previously earned benefits and points transferred to the new card.
How can I spend my accumulated points?
Points can be redeemed for gaming, food, accommodation, or spa services. Learn more here.
How can I use points for gambling?
Points can be redeemed for gaming under the following conditions.
Does the money I win remain on the Privilege card?
Only points are accumulated on the Privilege card. You need to print a slip from the slot machine, which you can exchange for cash at the cash desk or automated teller within 30 days.
Do I have to be a Privilege Club member to register for the My Privilege online app?
Yes, My Privilege registration requires membership in the loyalty club. In the app, you can view your points balance, the benefits you are entitled to, receive personalized offers and invitations, and book rooms at club prices.
Where can I register for My Privilege?
Members of the club can register for the app on the My Privilege website, where you can also find a video tutorial for registration.
Where can I check my points balance?
You can check your points balance and benefits anytime in the My Privilege app, at the centre’s information kiosk, or the Privilege Point.
How long do my Privilege points last?
Points are valid indefinitely as long as you visit and collect points at Hit Universe of Fun centres at least once a year. If a guest does not visit in a calendar year, points are deleted after one year. We send an email or SMS notification before deleting points to give you ample warning.
Where can I get additional information about the Privilege Club?
You can get more information at the Privilege point.
The hours of operation for the Privilege Point are:
Monday – Thursday | 10am – 1am
Friday, Saturday | 10am – 2am
Sunday | 10am – midnight
Contact:
t +386 2 655 55 24 | mond@hit.si
Entertainment
Is there an entrance fee for entertainment programmes?
On days when concerts take place in the gaming area, a special entry policy applies, and usually, entrance is charged.
Is a table reservation required to attend the concert?
Attendance at concerts does not require a table or seat reservation. However, if you wish, you can make a reservation via email at mond@hit.si or by phone at +386 2 655 55 24.
Can a minor attend a concert or other programme at the Mond Centre?
No, in accordance with the legislation valid in the Republic of Slovenia, minors are not allowed entry to the casino under any circumstances, not even when accompanied by parents.
Parking and access
Where can I park?
A large free car park and a garage are available next to the hotel. If you choose to park in the garage, we recommend that you first drive to the front of the hotel upon arrival and leave your luggage there, as the garage is not directly connected to the hotel.
Is parking subject to payment?
Parking in the Mond Center parking lot and garage is free for guests.
Do you offer secure bike storage?
We do not have a dedicated bicycle storage room, but with prior notice, we are happy to store your bicycles in the hotel cloakroom. Please note that storage is at your own risk.
Do you have electric car charging stations?
Yes. There are two charging stations for TESLA vehicles and one universal charging station for all other electric cars. The charging stations are located in the covered section of the car park. Use is free of charge and limited to a maximum of three hours, and is intended for guests of the casino, restaurant, or hotel only.
Do I need to purchase a Slovenian vignette to visit the Mond centre?
The Mond centre can be reached without a Slovenian vignette, using a regional road. However, the easiest way to reach it from many directions is by motorway and in this case a viglette is needed.
Navigation to the Mond centre
Mond, Resort & Entertainment****superior
Sadjarska pot 15, 2212 Šentilj v Slovenskih goricah, Slovenija
Google maps | Apple maps
Do you have your own transportation service, and if so, how does it work?
Mond Centre does not offer its own transport service, but upon request, the marketing department can arrange a taxi transfer for guests. The service is paid by the guest. Information and reservations: t +386 2 655 55 24.
What transportation options do you recommend for getting to your centre?
Depending on where you are coming from, we recommend different ways to reach the Mond centre:
By car:
• From the direction of Maribor
With Slovenian vignette: On the E59 (A1) motorway towards the Austrian border, take the Šentilj exit. At the intersection, turn left and immediately after that at the next intersection, turn left again, as if you were driving back towards the motorway towards Maribor. Before joining the motorway, at the roundabout, take the first exit that will take you to the Mond centre.
Without vignette: take the regional road instead of the motorway.
• From the direction of Graz
Without a vignette: On the motorway from the direction of Graz towards Maribor, take the last exit – Spielfeld, connect to the regional road and cross the old border crossing with Austria / Slovenia. The Mond entertainment centre is located right after the border.
By plane:
Nearby airports:
• Graz | 45 km
• Vienna | 245 km
• Ljubljana | 145 km
• Zagreb | 145 km
By train:
The Šentilj railway station is located 2 km from the Mond center.
Restaurant
Is registration required to enter the restaurant?
The Bazar, Bazar Premium and Harmonia restaurants are located within the casino, so registration is required to enter the restaurants. Registration is not required to enter the hotel restaurant, where breakfast is served.
Is the restaurant also available to children and minors?
Children and minors staying at the hotel are welcome to have breakfast in the hotel restaurant. Unfortunately, they are not allowed in the restaurants within the casino. We are happy to serve their remaining meals in their rooms.
Hotel
How can we book a room at the hotel?
The best prices are available when booking directly through our website – for all those who submit a request to join the Privilege Club or are already members of the club. Reservations can also be easily made through our hotel reception at +386 2 655 55 00 or via email at hotelmond@hit.si.
When can I check in, and when do I need to check out?
Check-in is available from 2pm, and check-out is until 11am.
Until when can I cancel my reservation without fees?
You can cancel your reservation without a fee up to 1 day before the scheduled arrival. In case of later cancellation, the cost of one night will be charged.
Do you offer any discounts on stays?
Members are entitled to cash discounts for direct bookings: Silver cardholders get 10% (online booking), Gold 20%, and Black 50%. Additionally, we organize promotions for club members, offering better rates in points and sending direct mail with special accommodation offers. Even if you are not a club member yet, you can express your intent to join and book with a 10% discount. Your membership will be finalized upon registration at the hotel.
Do you offer extra cribs for children?
Baby cribs are available upon prior reservation.
Are pets allowed in the hotel?
No, unfortunately we do not accept pets. Thank you for your understanding.
Do you offer room service?
Yes, the hotel offers 24-hour room service.
Do you have connecting rooms?
The hotel does not currently have connecting rooms. Thank you for your understanding.
Do you have smoking and non-smoking rooms?
All rooms at the Mond hotel are non-smoking. Each room has a balcony where smoking is permitted.
Do you have rooms suitable for disabled persons?
There is one adapted room available for guests with disabilities. Due to limited availability, advance booking is recommended.
Can I book multiple rooms at once? How can I book several rooms for a larger group of guests?
For any specific requirements or preferences, we recommend booking directly through our hotel reception at +386 2 655 55 00 or via email at hotelmond@hit.si.
Are there any additional charges or fees applied to the room price?
The only extra cost is the tourist tax, which varies by municipality in Slovenia. In Šentilj, where the Mond is located, the tourist tax is €1.5 per person per day.
Can I book a room with Privilege points?
Yes, you can pay for your room at Perla with points if your loyalty card balance allows it. Make sure to inform the receptionist before making the payment.
Is breakfast included in the price?
Yes, the price includes bed and a rich buffet breakfast.
Do you offer laundry or ironing services?
Laundry, ironing, and dry-cleaning services are available upon prior request for an additional fee, in accordance with the current price list.
Is online booking cheaper?
We guarantee the best price for direct online reservations. Club members can also use points to pay for rooms.
How do I know if my online reservation is confirmed?
After making a reservation, you will receive a confirmation email.
Is the casino located inside the centre?
Yes, the casino with live games and slot machines is located inside the centre.
Is there parking near the hotel?
A large free car park and a garage are available next to the hotel. If you choose to park in the garage, we recommend that you first drive to the front of the hotel upon arrival and leave your luggage there, as the garage is not directly connected to the hotel.
Does the hotel feature a swimming pool?
The Mond hotel does not have a swimming pool, but the Sky Wellness offers both indoor and outdoor whirlpools.
Which cards can I use in the casino, and which in the hotel?
All major cards are accepted at our hotel and restaurants. In the casino, all credit cards are accepted except American Express.
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the entire centre.
What time is breakfast served?
For hotel guests, buffet breakfast is served in the restaurant between 7am and 11am. Upon request and for an extra fee, it can also be delivered to your room. If you are leaving the hotel before 7am, we can prepare your breakfast as a takeaway (“to go”) option. To ensure it is ready on time, please place your order in advance at the reception.
Is a table reservation required for a buffet meal?
Reservations are not required at the Bazar self-service restaurant. The restaurant has a quick turnaround, and even on the busiest days, you can usually get a meal relatively quickly.
Are the hotel and restaurants available to children and underage guests?
Children and underage guests are welcome at the hotel and at breakfast in the hotel restaurant. However, they are not permitted to stay in the restaurants within the casino centre. We will be happy to serve their other meals in the room.
Is access to the Sky Wellness centre free of charge for hotel guests of the Mond centre?
Yes, hotel guests enjoy free access to the Sky Wellness centre. Facilities include indoor and outdoor massage pools, a Finnish and an infrared sauna, an experience shower, and a relaxation area on the sun terrace with views of the surrounding hills. Various massages are also available at an additional charge and with prior reservation.
During my visit to the centre, I lost a certain item. Who should I contact?
Call us on +386 2 655 55 24 or write us to mond@hit.si. mond@hit.si.
Where is the hotel located?
The hotel is located within the Gaming and Entertainment Centre Mond at Sadjarska pot 15, 2212 Šentilj v Slovenskih goricah.
Where are the nearest airports?
Bližnja letališča:
- Gradec | 45 km
- Dunaj | 245 km
- Ljubljana | 145 km
- Zagreb | 145 km
Where is the nearest train station?
The Šentilj railway station is located 2 km from the Mond center.
Does the hotel have conference halls and rooms?
The Mond Conference Centre spans nearly 8,000 m², where you can organise a variety of events with our assistance — whether in the two event halls, the Mondena conference hall and the Cabaret event hall, the à la carte Harmonia restaurant, or the Bazar self-service restaurant. Whether it’s a conference, a closing party, a business lunch, a seminar, a professional meeting, a presentation, or a press conference, we are here to help.
Hours of Operation
What are the casino's hours of operation?
The casino is open 24 hours a day throughout the year.
When are the gaming tables open?
The gaming tables operate:
daily | 3pm – 3am
When does the Privilege Point operate?
The schedule for the Privilege Point is:
Monday – Thursday | noon – midnight
Friday – Saturday | noon – 1am
Sunday | 10am – midnight
When are the restaurants open?
Bazar Self-Service Restaurant
Sunday – Thursday | noon – 11pm (located inside the casino)
Friday – Saturday | noon – midnight (located inside the casino)
Bazar Premium À la Carte Restaurant
Sunday – Thursday | noon – 11pm
Friday – Saturday | noon – 6pm
Information and reservations: t +386 2 655 55 24 | mond@hit.si
Harmonia À la Carte Restaurant
Friday – Saturday | noon – 6pm
Information and reservations: t +386 2 655 55 24 | mond@hit.si
When is Sky Wellness open?
Sky Wellness is open daily from 9am to 11pm.
Information and reservations: t +386 2 655 55 00 | hotelmond@hit.si
Employment
What employment opportunities does Hit offer?
Hit has been one of the larger employers in Nova Gorica, Kranjska Gora, and other places in Slovenia for many years. It offers a wide variety of employment opportunities, with most of them in recent years being in the hospitality sector. You can contact us at any time and express your interest by signing up for our database of potential employees. We will be happy to send you information about suitable job openings. You can view the current list of available positions here.
Additional Questions
You still don't have the answer to your question?
Call us on +386 2 655 55 24 or write to us at mond@hit.si. Leave us your contact information. Follow us on social media @mond.sentilj.